DPW
Doney Park Water
5290 E Northgate Loop

​Flagstaff, AZ  86004-6204
Phone: 928-526-1080
Email: [email protected]
Office Hours:
Tue, Th, Fri > 8:00am - 4:00pm
Wed > 8:00am - 3:00pm
CLOSED Sat, Sun, Mon
  • URGENT ANNOUNCEMENTS
  • Payment Options & Online Account
    • ONLINE: Quick Payment
    • ONLINE: View/Create account & AutoPay
    • ACH Checking Auto-draft
    • Pay by Phone
    • Pay in Person
    • Pay by Mail
  • Shutoff For Non Payment
  • EPA Service Line Information
  • Lead & Copper Line Survey
  • Contact/Location
  • APPLICATION for NEW service
  • BUILDING AN ADU on your property, What you NEED to know!
  • About/History
  • CALL 811 Before You DIG
  • Landlord information
  • Utility Assistance
  • Waterline Extensions
  • FAQ
  • Water Usage and Conservation
    • Household Water Usage
    • Water Conservation
  • Fencing, Landscaping, & Irrigation
    • Easements
  • VACATION? - Water concerns
  • Board of Directors
  • ADEQ Water Testing Requirements
  • EMERGENCY Notifications
  • Water Rates
  • Shut Off Valve Requirements
  • DPW Tarriffs,By Laws & AZ Codes
  • Drinking Water Quality Reports
  • Source Water Assessment
  • Backflow Prevention
  • WATER MAINLINE FLUSHING
  • EMPLOYMENT APP
  • Frozen Pipes
    • Thawing Pipes
  • NOTICES
Take the DPW Service Line Survey Here​
DPW SERVICE LINE SURVEY


NOTICE OF UNKNOWN SERVICE LINE MATERIAL

If you received a Notice of Unknown Service Line Material, like the one below, and would like more information, please click on the EPA Service Line Information tab.


The following notice was sent to all DPW customers with unknown service line materials. Please share this information with others in the community. 

Notice of unknown service line material
This notice contains important information about your drinking water. Please share this information with anyone who drinks and/or cooks using water at this property.
In a nationwide effort to reduce exposure to lead in drinking water, the US Environmental Protection Agency (EPA) requires that all water providers take an inventory of water service line materials. This national effort is part of the EPA’s Lead and Copper Rule Revision regulation, or LCRR. Water supplied by Doney Park Water remains in compliance with all federal drinking water regulations and is safe to drink.

Doney Park Water (DPW) is working to identify service line materials throughout the water system and has determined that the water pipe (called a service line) that connects your residence to the water main is made from unknown material but may be lead. DPW has not found any lead service lines in the water system. There is no history of lead service lines being used in construction of the system and DPW has no expectation of finding lead service lines. This notice is precautionary and has been sent because your service line material is “unknown”, not because there is evidence of unsafe levels of lead in your water.  People living in homes with a lead or galvanized pipe previously connected to a lead service line have an increased risk of exposure to lead from their drinking water.

Health effects of lead
Exposure to lead in drinking water can cause serious health effects in all age groups. Infants and children can have decreases in IQ and attention span. Lead exposure can lead to new learning and behavior problems or worsen existing learning and behavior problems. The children of women who are exposed to lead before or during pregnancy can have increased risk of these negative health effects. Adults can have increased risks of heart disease, high blood pressure, and kidney, or nervous system problems.


Steps you can take to reduce lead in drinking water. Below are recommended actions that you may take if you are concerned about lead in your drinking water. The list also includes where you may find more information and is not intended to be a complete list or to imply that all actions equally reduce lead in drinking water.
Use filters properly. Using a filter can reduce lead in drinking water. If you use a filter, it should be certified to remove lead. Read any directions provided with the filter to learn how to properly install, maintain, and use your cartridge and when to replace it. Using the cartridge after it has expired can make it less effective at removing lead. Do not run hot water through the filter. For more information on facts and advice on home water filtration systems, see EPA’s
https://www.epa.gov/water-research/consumer-tool-identifying-point-use-and-pitcher-filters-certified-reduce-lead.
Clean your aerator. Regularly clean your faucet’s screen (also known as an aerator). Sediment, debris, and lead particles can collect in your aerator.
Use cold water. Do not use hot water from the tap for drinking, cooking, or making baby formula as lead dissolves more easily into hot water. Boiling water does not remove lead from water.
Run your water. The more time water has been sitting in pipes providing water to your home, the more lead it may contain. Before drinking, flush your home’s pipes by running the tap, taking a shower, doing laundry, or doing a load of dishes. The amount of time to run the water will depend on the length and diameter of the service line and the amount of plumbing in your home. Residents may contact Doney Park Water for recommendations about flushing times in their community.

Doney Park Water is mandated to identify service line material in both the utility side and customer side service lines. Sixty-eight percent of all service line materials have been identified and DPW will work with customers to identify the remaining 32%. You can help Doney Park Water confirm your service line material by performing your own inspection of your service line where it enters your home.  https://www.epa.gov/ground-water-and-drinking-water/protect-your-tap-quick-check-lead-0 is EPA’s on-line step by step guide to learn how to find lead pipes in your home. More information on performing your own inspection can be found on our website at https://www.doneyparkwater.com/epa-service-line-information.html. Depending on the results of your survey, DPW may need to perform the inspection and confirm the findings.
The LCRR may require future replacement of galvanized and lead pipes. Doney park Water is investigating funding sources to assist customers with replacement of customer-owned lead and galvanized service lines.
For more information on reducing lead exposure from your drinking water and the health effects of lead, visit EPA’s website at
:                                
http://www.epa.gov/lead.
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